QAI understands the challenges the Pharmaceutical Industry faces. From satisfying customers to continually meeting the regulatory requirements of the government, the need is to associate for success. Our technology solutions and consulting enables the industry to increase profitability, deliver growth, adding new products and maintaining patent life. From managing small projects to outsourcing the IT service of the company, we guarantee success.
Some of Our Clients
A partial listing of QAI clients in this sector and a brief description of services provided is mentioned below:
Roche Bioscience is one of the leading pharmaceuticals company in US with IT offices at Palo Alto, Nutley (US), Basel (Switzerland) and Dee why (Australia).QAI consultant has been the Service Delivery Manager (from HP Global) for various projects at Roche Bioscience. QAI consultant was instrumental in ensuring the success of the restructured team performance without any breach in SLA. The Customer satisfaction grew substantially. Within 3 months, was awarded “certificate of Achievement” for improving the Customer’s satisfaction level. All the IT service processes at Roche were based on ITIL® framework. Some of the key processes that were adapted to the customer’s requirements were Service Level Management, Service Desk, Incident Management, Problem Management, Change Management and Configuration Management.
Ranbaxy is one of the top Indian pharmaceuticals company. The IT department of Ranbaxy follows a typical line function, catering to the whole Ranbaxy group for support in the generation of the systems, maintenance of the systems, as well as automating the manual processes.
QAI has been working with Ranbaxy for its process re-engineering and improvement initiatives based on the CMMI® framework. QAI consultants have been working closely with the Ranbaxy team as consultants as well as in-house resources. Ranbaxy’s IT department primarily caters to projects whose lifecycles include:
- Product Maintenance Lifecycle
- Development Lifecycle
- COTS Product Development Lifecycle and
- Data Warehousing
The Process Architecture has been conceived, developed and deployed using the Frameworks of CMMI® and FDA Regulations (+ GAMP 4.0).