QAI Global Services provides performance and process benchmarking services for ITES-BPOs and service centers. The typical processes that companies require this for include:
Customer Related Processes
- Inbound customer care, technical support, outbound contact management, sales, and collections – credit recovery.
Non-voice processes
- Payroll administration, employee benefits, taxes, HR management, risk management, processing claims, and non-electronic transactions,
- Email management, web queries management, web chats, and automated transactions,
- Order processing, fulfillment, and processing returns,
- Invoice processing, forms processing, and document processing.
Support Processes
- Training, recruitment, and hiring,
- Workforce management,
- Forecast, staffing and scheduling, and real time management,
- Transaction monitoring and quality control Quality Assurance (QA) and Quality Check (QC),
- Telecommunications, information systems, and internal helpdesk.
For more information contact us at ites@qaiglobal.com
