Six Sigma White Belt
(A One Day Workshop)
Course Outline
- Six Sigma Philosophy & Vision
- History of Six Sigma & High-level Concepts
- Basic Six Sigma Tools in the DMAIC model – Define; Measure; Analyze; Improve; Control
- Measures of Success
- How & when to apply the Six Sigma tools
- Effective Team Participation
- It’s Problem-Solving, not just statistics
- Impact on the Customer & Voice of the Customer
Target Audience
- Frontline Agents
