QAI is engaged by LSA , Zambia to assess the state of the Balanced Score card implementation

Lawrence Sikutwa and Associates (LSA) is the parent company for Madison General Insurance, Madison Life, Madison Finance and Madison Asset Management. LSA had initiated the Balanced Scorecard (BSC) based Performance Assessment System in 2008 with a view to aligning the Performance of its employees within each of its groups to the strategic objectives of the Group .

QAI was engaged to assess the state of the BSC implementation, recommend solutions and propose the way forward and help address the challenges during implementation. The QAI HCM practice successfully delivered this engagement, the first of its kind in Zambia. The engagement was spread over 10 Consulting days.

In this context, the Senior Leadership from each Business Unit attended formal Training programs on Balanced Scorecard systems and initiated the BSC at the Group levels and cascaded the same through Performance Appraisal forms for each employee across the group.