IT organizations constantly struggle to ensure that their IT services will result in value-addition and meet business needs in a cost-effective manner.

QAI helps organizations to evaluate IT service delivery and support processes, organizational structure, technology and tools to identify maturity levels and resultant improvement opportunities.

QAI will collect and analyze information regarding your IT environment, compare current ITSM practices to our experience and ITIL® best practices and document findings in an easy-to-comprehend final written report. This deliverable will include maturity score cards, a detailed gaps and issues table, a set of proposed recommendations and a pragmatic and executable implementation roadmap.