Outcomes are about achieving a certain milestone. That is, the customer pays only if an expected deliverable is achieved with a defined level of quality. The outcomes are defined in terms of price, deliverables, and service levels. They are built to help clients achieve enhanced savings, productivity, and value. In outcome-based engagements, the service provider is directly responsible for managing its resources, and not simply the level of effort. Risk-reward is the key. Here the service provider shares some level of risk with the customer. Success of such relationships lies in taking advantage of the service provider’s technical competency, processes, and tools to save money, improve productivity, and achieve other, potentially more valuable benefits.

Ramanath Shanbhag heads the innovation labs, delivery excellence, and delivery assurance activities of the testing business unit. He has played key roles in business needs analysis; organizational assessments; assisting in building test
competency center, solution accelerators and frameworks, training, and consulting. His recent contributions have been testers’ toolkit, pricing models for outcome-based engagements and Test Quality Index Prediction (TQIP) model
to name a few. He has exhibited thought leadership through external and internal evangelism like presenting papers at Step-In conferences, and conducting test leadership programs within the organization. He is an active member of
technology solutions group, and is involved in proposal creation and pre-sales presentations.

He also works towards promoting organic growth in-line with the company’s competency framework through effective training and talent transformation programs. He has expertise in incubating complex projects, and growing those engagements into large teams through delivery excellence and value-additions. He has been successful in growing many projects into multi-million dollar engagements.

Prior to joining MindTree Ltd., he has worked with prestigious companies like Aditi Technologies, Microsoft Corporation, and Accord Software (a consultant to HP).