Workshop Overview
Software testing has evolved over the years from providing a service to delivering value due to changes in demand from the customers. As customers push service providers into business models like outcome and output based rather than the traditional T&M & FP models -there is also a corresponding shift in the way we deliver testing services today. This tutorial will address what managed services in testing means to the service provider and the customer, the key factors to consider while setting up managed services, the different elements/functions within the managed services organization, the governance and the overall benefits and the key success factors.
Learning Objectives
At the end of this tutorial participants will be able to understand
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What is managed services for testing |
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Different business models it caters to |
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The key elements of managed services |
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Factors to consider while setting up a Managed Services Testing Organization |
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The transformation aspects and challenges |
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Critical success factors |
The tentative table of contents for this tutorial is as follows
| Time Slot |
Contents |
|
|
| 1st hour |
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Context (what vendors are asking, what suppliers are delivering) |
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Business Models (move from traditional models like T&M & FP to Output/Outcome based) |
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Managed Services Objectives (Expectations from Vendor perspective) |
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Coverage within a supplier organization (various levels of coverage) |
• |
Outcomes & Business Values |
|
| |
|
| 2nd hour |
• |
Requirements - Scalability/flexibility/quality/capability building |
• |
Key elements/Operating model |
• |
Key functions – Front Door activities, Core test functions |
|
| |
|
| 3rd hour |
• |
Key functions continued – supporting functions |
• |
Transformation aspects |
|
| |
|
| 4th hour |
• |
Putting it all together -Operations & Governance |
• |
Critical success factors |
• |
Q&A & Wrap up |
|
Target Audience
This tutorial is meant for test project managers and above as well as people who are involved in setting up managed testing services.
Usha, Lakshmy is both CTO of a Delivery Unit and Senior consultant in Tech Mahindra. Since 1997 she has been mostly focused on Software Testing.
She has experience in consulting, presales, process etc in different organizations. She is currently involved in leading a CoE team predominantly focused on automation, tools and stub development as well as capability building, knowledge management. |
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