Submissions could relate to subject areas such as, but
not limited to, those below:
- Case
Studies on ITIL® and BS 15000 Implementation
- Challenges in
implementing ITSM bets Practices
- Quality Management
in ITSM
- ITSM Automation
tools – implementation issues
- IT Governance
and ITSM
- Relevance of
ITSM for complying with international regulations
like SOX (Sarbanes Oxley Act) and SAS 70 (Statement
on Auditing Standards 70) etc.
- Role
of IT Service Management in Business Strategy
- Starting
an ITSM Program and Keeping up the momentum
- Building
awareness and skills around ITIL® and Service
Excellence
- Use
of Six Sigma for continuous improvment in IT Service
Management
- Use
of Service
Management Tools and Techniques
- Comparing
and Contrasting various Frameworks, Standards and
Models (ITIL® , COBIT®, BCP/DR, ISO 20000,
ISO 27000, EFQM, Balanced Scorecard, etc.)
|
ITIL
® is a Registered Trade Mark, and a Registered Community
Trade Mark of the Office of Government Commerce, and
is Registered in the U.S. Patent and Trademark Office.
COBIT
is a registered trademark of ISACA and the IT Governance
Institute. |
