Leading
industry experts & researchers are invited
to share their expertise in the area of ITIL®
and ISO 20000 framework.
Please
note that the paper submitted in this conference
should be original and have not been presented
before. Please support your submission with
required date & examples. |
PAPERS: Forty minutes including the Question &
Answer session
It includes case studies, industry experiences,
technology, concepts etc. You will also have the
opportunity to present the results of Applied
Techniques in your organization. Inclusion of
practical tools (forms, checklists, procedures
etc.) & empirical data (metrics) would be
preferred.
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