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| 1. What are the pre requisites for initiating the eProcRev exercise? |
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The key resources involved in the process improvement journey should have the understanding of the CMMI® model and the process areas till level 2/3 (whichever is applicable).
Note: In case the resources lack the required understanding, the organization can utilize QAI’s online Overview to CMMI® training, for details write to edistaindia@edistalearning.com
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All the process documents should be made available for the review at one time and not in parts, like project management documents are given on day 1 and engineering document on day 5. This way the cross linkages between the artifacts can also be checked.
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Clearly defined and documented roles and responsibilities followed in your organization should be made available.
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Fill the online organizational profile form.
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| 2. What are the responsibilities of both the parties in the eProcRev exercise? |
QAI Responsibilities: |
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Assign a competent consultant to do the document review.
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Provide tentative time frame for completing the eProcRev exercise. Typically it would take two weeks to complete the document review from the time of receipt of documents; however, the actual estimate will be done and shared at the time of receipt of the documents.
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Prepare a report containing the gaps in the organization’s processes w.r.t. CMMI® ver 1.2 requirements.
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Resolve queries after the submission of the report.
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Client Responsibilities: |
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Assign a Single Point Of Contact (SPOC) who would liaison with the QAI consultant/coordinator.
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Upload the process documents to be reviewed, provide organizational profile and detailed roles and responsibilities.
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Provide required infrastructure for conducting the query resolution session like equipment for audio-conference, video-conference etc.
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Respond to in-process queries, which may arise while the review process is ongoing.
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| 3. How much time is required to complete the eProcRev exercise? |
Typically an online document review exercise would take about two weeks for completion from the date of receipt of the documents. However, the actual estimate will be done and shared on receipt of the documents, and the consent from the client would be taken before initiating the work.
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4. Individuals in what roles need to be involved in the eProcRev activity? |
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QAI: A program coordinator and consultant would be working on the process document review exercise.
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Client: SPOC (preferably a member of the quality team) who should be able to coordinate with the quality team, project managers, process definition team etc, whenever required.
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| 5. We are into maintenance projects. Can eProcRev apply to our projects? |
QAI’s eProcRev service applies to traditional project life cycles like waterfall as well as other approaches like RAD, prototyping, maintenance, enhancements, service based, as well as product based lifecycles.
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| 6. We are following continuous representation of CMMI® model and not the staged representation. Can we use the eProcRev service? |
QAI’s eProcRev service supports both the representations of CMMI®, be it Continuous or Staged. However, in case of continuous representation the organization needs to clearly specify the selected Process Areas (PA) and the target capability level for each PA.
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| 7. Can I use this service for doing eProcRev against any other quality model / framework? |
QAI’s eProcRev service has been specifically designed to perform document review against SEI’s CMMI® model only.
However, QAI’s services spread across many domains like Six Sigma, ITIL, PCMM, Innovation, Balanced Scorecard, COPC etc. You are welcome to post a query to get details on any other service or you can look for the details on www.qaiasia.com
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| 8. What are the deliverables of the eProcRev service? |
At the end of the process document review exercise you would get: |
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A report containing the gaps in the organization’s processes w.r.t. CMMI® ver 1.2 requirements.
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A query resolution session of four hours with the QAI consultant.
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| 9. What are the limitations of the eProcRev over the conventional onsite process document review? |
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The output of both the activities in terms of the deliverables and value is the same. The only limitation is that the organization looses on the team learning that happens when all the team members participate in the process document review exercise.
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Online document review service is available only till CMMI® Level 3, it does not cover Level 4 and Level 5. To conduct process document review for high maturity, face-to-face interactions are necessary.
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| 10. How do I avail the QAI eProcRev service? |
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To avail the QAI eProcRev service take the following steps:
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Make the payment, fill the organizational profile
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Send the process documents to be reviewed to QAI |
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You can also seek the assistance of the QAI eProcRev consultant by sending an e-mail to eProcRev@qaiindia.com
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| 11. How do you maintain the confidentiality of the data supplied? |
QAI will sign a standard Non Disclosure Agreement (NDA) with the client before initiating the process document review activities. In case the client wants QAI to sign any additional clauses in the NDA, the same can be done based on mutual agreement.
QAI has an experience of over a decade and a half, during which we have worked with companies like Accenture, Deliotte, Wipro, CSC, IBM, Intel etc. We understand the value of protecting the client’s data and make sure that we take all possible measures to ensure the same.
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| 12. Why does the online document review service available till level 3 only? |
For process document review of high maturity practices the amount of data required to perform a good process document review is huge, it is important to understand the organization in more detail including the business goals, objectives etc and that can be effectively gathered and understood only through face-to-face interactions.
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