In the face of unprecedented challenges posed to enterprises today, IT is perceived to be the best medium to meet the challenges faced by the enterprise leaders. This paper covers changing customer expectations driven by changing economic scenarios. Some of the ‘Best Practices’ that have been adapted in the Industry, their relevance and effectiveness. The focus is on the challenges of evolving those practices that are in alignment with the Product lifecycle, delivered as services in demanding environment and how Project Managers adapt to those changes by tailoring the Project Management processes in different knowledge areas.
This paper discusses business transformation and solution excellence through integrated service delivery in challenging times.

Purama Mallikarjun Rao comes with over 18 years of industry experience. He is a certified in SAP application Consultant and (PMP).  He has implemented Standard SAP R/3 End-to-End Projects, Version upgrades, Global template roll-out in Asia Pacific countries and very proficient in using Project Management Methodologies and Tools. Before joining SAP GDC, he has worked 5 years in Singapore and visited USA, Malaysia, Australia on various project assignments.

Balaji, an MBA comes with 17 years of industry experience. His expertise are in Product Lifecycle Management and has helped various companies across the world in business process reengineering and product implementations. 

Murali Krishnan comes with over 25 years of experience. He is a Business Management Graduate and a PMP.

Sadanand Kotasthane comes with over 17 years of experience in IT and 11 years of management and leadership experience, specifically in the Delivery Management. He holds a Bachelor of Electronics degree and a Masters degree in Information Technology, is also a PMP and Singapore based Certified IT Project Manager.

Prashant Sugur comes with over 12 years of professional experience in Business Process Consulting, Project Management, System implementation, configuration, Post-implementation support  and upgrade of SAP systems with large multinational companies world wide. He has a sound Project Management knowledge and has a led a large team for global implementation and Support Projects.