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Colloquium Speakers and Presentations |
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| Where to Start from, When the journey is already on
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Anju Arora, Service Delivery Leader - Quality,
Patni Computer Systems |
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In the era we live in, there is hardly any organization that functions without the support of Information technology services and support. From big IT giants to FMCG retailers, every business sustains on IT support system. Each has the differing level of objectives, needs, complexities and pain areas to be addressed with regard to IT services that they make available to their Customers, Stakeholders, and users for running their business.
The paper addresses the challenges in identifying the order of processes for ITIL framework implementation in the context of already established IT Services and Support systems for the organizations striving to improve their IT service management and endeavors to integrate it with Business.
Meet
Anju Arora
Anju Arora is certified ITIL Service Manager (V2) and carries rich experience of 12 years in the IT and ITES space. She is actively involved in building capabilities around IT service management through trainings and providing consultation to delivery teams and customers on implementation of ITSM practices.
She has worked extensively on different process frameworks and control standards like ITILV2 and V3, CMMI 1.2, PCMM, ISO 9001, Six Sigma, SAS 70. Besides, she is also certified Six Sigma Green Belt and Software Quality Analyst (CSQA).
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