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Colloquium Speakers and Presentations |
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| Think beyond the dashboards - BSM is here to stay!
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Rahul Vilas Ghodke, Head Automation & Transitions
Vishal Dilip Sanghi, Business Analyst, Automations
Microland |
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With a growing onslaught of business and technology challenges, organizations now need more information, more often and from more sources than ever before.
To address these challenges and achieve business objectives, organizations require holistic visibility into critical services, processes and transactions across the enterprise and beyond.
Business Service Management not only provides organizations with this holistic view of their IT and Business Services, it aids effective prioritization of support resources to the areas of the business that need it most when IT Services fail. By applying ITIL® Best Practice to Business Service Management, organizations can take advantage of many ways of better cost control and cost reduction. A lower Total Cost of IT Ownership can be achieved through increased efficiency and productivity, lower incident volumes, faster incident resolution and less business disruption because of service failures.
This paper looks at various elements to enable a successful Business Service Management implementation and also guides the audience on how to drive sustained value and enjoy long term benefits from it.
Meet
Rahul Ghodke, a PMP® and ITIL® comes with 11 years of experience in large infrastructure and IT service transition, transformation and implementation projects in ITIL®-based managed service environments. He has vast experience in developing and deploying Business Service Management tooling environments.
Vishal Sanghi, CISA® and ITIL® V3 has varied experience in enterprise and open source tooling environment. In his past experience he was responsible for on-boarding customers on service & business management tooling infrastructure. |
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