IT Service Management Leadership Awards were launched in 2009 and continue this year.
The Award provides impetus & encourage contribution to the IT Service Management practices, skills & principles. The Award aims to recognize breakthrough
achievements & innovative approaches in the IT Service Management process that aim to make successful products & services in the IMS Industry.
The Award serves as a vehicle to build a knowledge base of approaches, solutions & the benefits of implementing IT Service Management solutions. It facilitates communication & dissemination of best practices in the industry & also aim to bring long term improvements & recognition to the Service Management professionals across the industry.
Best of the Best Award: Tata Consultancy Services
The Two faces of Service Management - ITIL® V3 & CMMI® for Services
- Anju Saxena
Excellent article - detailed, enlightening and thought provoking. Good thought: CMMI-SRV and ITIL® are complimentary and an approach combining best of both will bring real benefits.
First Runner Up: Infosys Technologies
ITSM Thunderbolts in the Cloud
- Arvind Raman, Gautam Nadkarni and Rishi Pattnaik
Extremely relevant, of-the-moment topic which leaves you wanting more. Good thought: "ITSM is the single biggest factor that determines the success of an organisation's cloud implementation"
Second Runner Up: Honeywell Technology Solutions
An Integrated Approach for Effective IT Service Management through ITIL and Lean
- Vijay Periasamy and Thameemul Ansari K M
An interesting and thought provoking paper building on a key theme of ITIL® - benfits of automation. Good thought: identifying the activities of a process as VA, NVA and RNVA as a key to streamlining.
