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About the Colloquium   Colloquium Highlights   Advisory Board   Invitation to be a Speaker   ITSM Leadership Awards   Suggested Topics   About Sponsors   Colloquium Speakers   Sponsorship Opportunities   Testimonials   Picture Gallery   Past ITSM Colloquium   Register   Venue   About QAI   Contact Us Colloquium Speakers and Presentations     Implementing ITIL®: Achieving Lasting Cultural Change Mark Flynn, ITIL® Expert and Assessor APMG-International   BCS Specialist Qualifications in IT Service Management Graham Morris, International Account Manager British Computer Society   Leveraging CMMI® -SVC for Service Excellence Rajesh Naik, Founding Partner QAI   ITIL® in IT Shyam Sundar Venkat, Head, Internetworking Technology Group, Computers and Communication Division Infosys Technologies Limited   Use of Lean and other Quality Methodologies in Improvement of IT Service Management Jayanth Samprathi, Head, IT Quality and Asset Compliance Wipro   IT Service Management when Gen-Y Means Business Anil Punjwani, Lead Global Service Delivery Manager, Collaboration and Productivity  Philips Electronics India Limited   Aligning ITIL® with a Shared Services Strategy for a Winning Formula Ashok Kumar Mysore, Global Process Competency Manager Logica   The Two Faces of Service Management - ITIL® v3 and CMMI® for Services Anju Saxena, ITSM Global Offering Lead, Global Consulting Practice Tata Consultancy Services   How Could ITSM and COBIT Complement Each Other? Suresh GP, Architecture & Standard Governance Manager , Unisys Global Services   Does Process Maturity Ensures Improved Service? Sri Ram Kothapalli, Global Head - Quality & Business Excellence, ITC Infotech India   Where to Start from, When the journey is already on Anju Arora, Service Delivery Leader - Quality, Patni Computer Systems   IT Service Automation: An emerging domain Sandeep Shouche, Senior Manager - Product Development, BMC Software   Think beyond the dashboards - BSM is here to stay! Rahul Vilas Ghodke, Head Automation & Transitions Vishal Dilip Sanghi, Business Analyst, Automations Microland   An Integrated Approach for Effective IT Service Management through ITIL® and LEAN Vijay Periasamy, Functional Lead - Quality Thameemul Ansari K M, Senior Engineer Honeywell Technology Solutions   Practical Lessons from the ITSM Transformation Initiative Sukumar Daniel, Head People Stream, SOM & IT Transformation Project Clement C Jayakumar, Head IT Quality & Tools TESCO HSC   ITSM Thunderbolts in the Cloud. Arvind Raman, Principal Consultant ,Infrastructure Transformation Service Group Gautam Nadkarni, Principal Consultant , Infrastructure  Transformation Service Group Rishi Pattnaik, Lead Consultant, Infrastructure Transformation  Service Group , Infosys Technologies         User Sign Up !   - Newsletter Signup   - Sponsor a Conference   - Speak at Conference       Testimonials       ITSM 2010 Picture Gallery       SPONSORS   Platinum Sponsor Silver Sponsors ONLINE MEDIA PARTNER MEDIA PARTNER SUPPORTERS Spin Noida CSI Special Interest Group on Software Engineering Spin Hyderabad SPIN Vellore

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. SEISM, CMMI®, Capability Maturity Model IntegrationSM, SEPGSM, PSPSM, SCAMPISM and TSPSM are service marks of Carnegie Mellon University. CMM® and Capability Maturity Model are registered in the US Patent and Trademark office.