Two thirds of the cost of managing IT services is man-power cost. Eighty percent of problems in IT are due to non-compliance or ignorance about established processes. These issues are easily addressable by prudent use of IT Service Automation. Service Automation is a fast emerging discipline, which can play a critical role in putting the spark into your IT Service Management practice.
This presentation will explain the domain of IT Service Automation, typical deployment architectures, best practices and guidelines for getting maximum return on investment in Service automation projects.
Meet Sandeep Shouche Sandeep Shouche comes with over 17 years of rich experience in the IT industry, and a domain experience spanning Enterprise Systems Management, Telecom, eGovernance, Banking and Financial Services. He is a PMP®, certified Scrum Master and ITIL® V3.
Sandeep is acknowledged as an expert in project and program management, Agile methodologies and IT service management. He has contributed to several articles and spoken at several conferences on these topics in India and abroad.
