Sri Ram Kothapalli, Global Head - Quality & Business Excellence, ITC Infotech India
This millennium's biggest economic recession has compelled almost every IT organization to make a soul search on its operational approach. IT departments who are being asked to do more with less are now forced to keep the rate of improvement of more and more with very little. Today's industry is demanding the leaders to ensure that their plans provide magic - the ability to enthrall onlookers with seemingly impossible feats.
The clues lie in choosing appropriate innovative ways to improve service efficiency with process maturity and there by reduce costs, while ensuring the creation of new opportunities for additional revenue streams.
Does every step of process maturity really improves the operational efficiency? Does it add to the bottom line of the business?
Meet Sri Ram Kothapalli
Sri Ram has 18 + years of professional management experience - enriched with Strategy, Quality, Delivery, Operations, Relationship Management, Business Excellence and intense high end Business consulting.
He is PMP, Certified Software Quality Analyst, Lead Auditor, CSTM, CIISA, ITIL V3 Service Manager and is a Six Sigma Master Black belt.
His articles are published in various national and international journals and he has been a mentor through Bench Mark Six sigma and is a visiting professor for Repute Management Schools.
