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Colloquium Speakers and Presentations |
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An Integrated Approach for Effective IT Service
Management
through ITIL and LEAN
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Vijay Periasamy, Functional Lead - Quality
Thameemul Ansari K M, Senior Engineer
Honeywell Technology Solutions |
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The adoption of ITIL® practices have enabled the IT organizations to achieve excellence in service management which in turn led to customer delightness. Most organizations that embark on the ITIL® journey begins with ambitious service level goals without having much focus on the ITSM foundations, and eventually are not able to see the fruitful results from their efforts spent in terms of time and money.
This paper focuses on leveraging the LEAN principles to optimize ITIL® practices for effective IT Service Management and methodologies adopted to improvise the service support and service delivery practices by identifying and eliminating the non-value added activities through technology enablers.
Meet
Vijay Periasamy comes with 6 years of experience in Process and Quality Assurance in the fields of ISO 9001, CMMI®, PCMM®, ITIL®, ISO 20K, LEAN, AS9100, Software Engineering, Six Sigma and SAP - ABAP. He is a LEAN expert, certified ISO 9001: 2000 Lead Auditor, ASQ Quality Auditor, ITIL® V2 and Six Sigma Green Belt Professional.
Thameemul Ansari K M comes with over 3 years of experience in the IT Applications and Services Team in the fields of Software Development and Software Support. He is a certified ITIL® V2 and Six Sigma Green Belt Professional. |
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