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IT Service Management Leadership Awards |
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QAI launched it's 'IT Service Management Leadership Awards 2009', this year at ITSM 2009.
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| The Award provides impetus & encourage contribution to the IT Service Management practices, skills & principles. The Award aims to recognize breakthrough |
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achievements & innovative approaches in the IT Service Management process that aim to make successful products & services in the IMS Industry. |
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The Award serves as a vehicle to build a knowledge base of approaches, solutions & the benefits of implementing IT Service Management solutions. It facilitates communication & dissemination of best practices in the industry & also aim to bring long term improvements & recognition to the Service Management professionals across the industry. |
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Best of the Best Award: Infosys Technologies |
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| Power Levers for ITSM Transformation |
- Arvind Raman, Rishi Pattnaik, Gautam Nadkarni
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The paper is very simple yet powerful in addressing realistic challenges. The practical approach to improve the effectiveness & efficiency of the ITSM processes is interesting. The perspectives presented are realistic and really matters when it comes to customer perception.Well presented and logical references with detailed information presented are clearly the most valuable for the current times of ITSM challenges. |
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First Runner Up: Wipro Technologies |
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| Delivery Transformation Reference Model - Process Improvement Frameworks for Infrastructure Service Line |
| - Manish Rathi, Guru Prasad BR, Anil Kumar Davuluri, Anand Prakash, Sobhita Phadnis |
The paper focuses on challenges in delivery with customers having diversified locations, business functions and requirements. Given this, the practical approach in creating awareness and education at customer base as well as refining the business processes is a risky proposition. But, the team with extensive brainstorming & due diligence have achieved the desired output improving 20% of productivity. This paper is innovative with respect to retrospection both Business & IT relationship.
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Second Runner Up: MphasiS an EDS Company |
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| Managing Organizational Change in Fast Track ITIL Deployments |
| - Rahul Vilas Ghodke, Bhishmaraj Shinde |
The paper focuses on practical challenges and how to over come it. The approach at all levels of accepting the change in an organization is very well articulated. Well written and logical presentation with detailed information presented is clearly the most valuable for the current times of ITIL Implementation.
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