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Role of IT Service Management in Business Strategy |
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IT Governance and ITSM |
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Relevance of ITSM for complying with international regulations like SOX (Sarbanes Oxley Act) and SAS 70 (Statement on Auditing Standards 70) etc. |
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Use of Six Sigma for continuous improvement in IT Service Management |
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Making sense of ITIL v3 IT Service Life cycle; from cradle to grave |
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Using Balance Score card methodology for IT Service Management |
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SOX compliance and IT Service Management |
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ITIL v3- Service management goes strategic - much beyond operations |
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Service management tools - what changes would ITIL v3 bring in |
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Enabling IT Business Integration Through Service Level Management |
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Where Does The Service Desk Fit In |
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ROI & The Financial Realities of ITSM |
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Enabling IT Governance |
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Implementing ITIL: The First Year |
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Implementing ITIL: Year Two & Beyond |
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ITIL In small/Large Organizations |
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Implementing Tools & Technology |
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Knowledge Management for ITSM |
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Demystifying Known Error database |
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A Practical approach to effective Asset and Configuration Management
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Known Error Database, use ITIL to let knowledge flow through your business
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Quick wins are not enough! – delivering long-term benefit goes beyond the short term |
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Establishing the organisational capability for Continual Service Improvement (CSI) |
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“ITIL is achievable without having to invest in new technologies |
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Application Management and ITIL
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Aligning ITIL with a shared services strategy for a winning formula
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Six Sigma enabling ITIL and CMMI – A Resonating Concoction! |
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From top to bottom! Tactically aligning the Service Catalogue with your CMDB
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How to Design a Customer-Focused IT Service Catalogue |
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Resistance to Change and how to deal with it |
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