:: ITSM- 2009 ::

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	Best Papers / Practices Submitted


		Colloquium Speakers and Presentations

Enabling IT Business Alignment

Kothandaraman Karunagaran, Director and Head, Infrastructure Business
CSC

Dynamic Infrastructure Helping build a smarter planet

Rekha Garapati, Director
IBM India Software Labs

Knowledge Management for ITSM

T R Srinivasan, Vice President and Chief Delivery Officer
Microland

IT Governance through IT Services Management: Infrastructure Management Service Providers Perspective

Col. T. L. Sharma, Operations Director, Quality
HCL Comnet

Essential ITIL: What You Need To Succeed

Rajendra Dhavale, Director, Technical Sales
CA India

A study on Six Sigma, Lean and TOC - Excellence in IT Service Management

Sri Ram Kothapalli, Global Head, Quality
ITC Infotech India Ltd

Also,

•	Application License Management Infosys Technologies
•	Managing Organizational Change in Fast Track ITIL Deployments - MphasiS an EDS Company
•	PCI and ITIL: Leveraging ITIL for Faster PCI DSS Compliance - Birlasoft
•	SOX compliance of Change Management - How to get it Right Infosys Technologies
•	Delivery Transformation Reference Model - Process Improvement Framework for Infrastructure Service Line Wipro Technologies
•	Raising the bar: Excellence through Service Management Governance Infosys Technologies
•	What is Easy to See is Easy to Miss - Realizing benefits of ITSM frameworks and best practices using People CMM IBM Global Business Services UK
•	Implementation of DFSS in ITIL Service Support Testing EMC² Data Storage System
•	Using Balanced Scorecard for ITSM Satyam Computer Services
•	Power Levers for ITSM Transformation Infosys Technologies