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Colloquium Speakers and Presentations |
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| IT Governance through IT Services Management: Infrastructure Management Service Providers Perspective |
Col. T. L. Sharma, Operations Director, Quality
HCL Comnet |
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IT outsourcing, like other Business Processes Outsourcing, has become an imperative for companies worldwide, not only because of cost advantage but due to a horde of benefits like technology transformation, de-risking businesses, sparing the management time to concentrate on their core business etc. As IT is vital to all businesses due to their heavy reliance on it for all activities, the companies have a natural and valid reluctance to outsource their IT management to an outsider, especially off-sharing to other countries, for various reasons including Information Security and compliance with the laws and regulations of their own countries.
Infrastructure Management Service Providers, therefore, have a number of challenges, IT Governance being a major one. However, through implementation of IT Service Management, they can effectively meet this challenge and comply with requirements of various Global regulatory provisions. This presentation will focus on:
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What and Why of IT Governance |
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Principles and focus areas of good corporate governance of IT |
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Remote Infrastructure Management (RIM) and IT Governance essentials in RIM |
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Demonstration of compliance through IT Service Management |
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Col Sharma, an M.B.A, M. Tech, comes with over 15 years of industry experience. He is a certified ITIL specialist, a qualified ISO 9000 Lead Auditor, certified Internal Information Security (CIISA) Auditor, certified Lead Auditor Information Security Management System (ISO 27001) and a certified Lead Assessor IT Services Management (BS 15000/ISO 20000).
He is also a Fellow/Member of various prestigious professional bodies and a Corporate Member of itSMF India Chapter. He possesses extensive knowledge and experience in implementation and providing consultancy in ISO 9000, ITIL, BS 15000/ISO 20000, BS 7799/ISO 27001, Business Continue Management, compliances including COBIT, GLBA, HIPAA, Data Protection Act (EU Directive 95/46/EC, Safe Harbor), SAS 70 etc and has been conducting extensive training in Quality, Security, IT Service Management and ITIL within the company and in the Industry. He has participated as a Guest speaker in a number of Global Webinars and International Seminars on IT Service Management and Information Security held in India and other countries. |
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