Organizational change is hard, and this is the case with the process and technology pieces of ITIL implementations, which varies on the size, structure, and culture. Overcoming organizational resistance is one of the barriers to successful ITIL implementations, as with all change, fear, uncertainty and doubt can be factors among employees. Here, communication is the best defense. There are some common threads that will enable us to get the necessary buy-in to succeed with organizational change. The presentation will highlight the rationale for a successful ITIL implementation and strategies for overcoming organizational change.