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Colloquium Speakers and Presentations |
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| Enabling IT Business Alignment |
Kothandaraman Karunagaran, Director and Head, Infrastructure Business
CSC |
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ITIL based service management is becoming popular and widely deployed across the globe. However, it is mostly limited to process deployment and implementation of few best practices with limited tangible benefit to the business. IT/business alignment drives bottom-line benefits and hence need to be considered as 'must-have'. Being close to the business means being close to your customer and hence improves customer loyalty and long term growth for your organization.
This presentation explains the aspirations and expectations of CIOs to achieve IT Business alignment and suggests approaches and tools required to achieve the same. You will understand how to direct the IT investment to areas that will give larger visible benefits to the business. |
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Mr. Karunagaran comes with over 20 years of industry experience.
He is well known for his people focus and actively pursues the implementation of PCMM processes in the day-to-day activities. He played a key role in starting number of new services in the area of information security, mainframe services, service desk L2 support, transformation, etc. Mr. Karunagaran has implemented several ITIL based practices including creation of the dedicated problem and incident management teams within global operations. He laid the foundation for a robust IT infrastructure and played a key role in obtaining ISO 9001, BS7799 and CMM L5 certifications.
He is a Mechanical Engineer and has continued studies with eCornell University. He has also been awarded the CSC Icon award recognizing him as a role model in senior management with respect to all CSC values and their implementation at work. |
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