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Colloquium Speakers and Presentations |
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| Implementation of DFSS in ITIL Service Support Testing |
Subhasis Bandyopadhyay, Manager Software Engineering
EMC² Data Storage Systems |
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One of the biggest challenges in ITIL is testing the products associated with ITIL configuration and change management. The challenge comes with the wide range of devices and hundreds of models from different vendors like Cisco, Juniper, Nortel, Extreme, F5, Huawei etc. The other challenge is the huge cost associated with vendor devices, especially the ones with ITIL service support.
The presentation will aim to look into and analyze the above challenges. It will demonstrate how design for six sigma (DFSS) concepts be utilized. It will also look into technology of developing a utility which in conjunction with DFSS, optimizes the solution of testing multi-vendor network for change and configuration management aspect. This concept is replicable and can be picked up by any vendor who is dealing in the space of ITIL or ITSM in general.
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Subhasis comes with 15 years of industry experience. He is specialized in lean six sigma, a PMP, a certified lean six sigma Green Belt, a certified MCP and MCDBA and ITIL foundation certified.
He has presented papers in various conferences like in QAI, step-in auto summit and was also a speaker. He holds a PGDIT, from AIIMAS, Chennai and MBA, International Business from ECU, Australia and EGMP from IIM Bangalore as well a degree in engineering from B.E. College, Calcutta University.
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