| • |
ITSMS - A Comprehensive Business Management Model
Strategiqa |
• |
Service Management Tools - What Changes would ITIL v3 Bring In
Hewlett-Packard |
| • |
Enabling ITSM Governance through Composite Metric Program
Symphony Services |
• |
Implementation of DFSS in ITIL Service Support Testing
EMC² Data Storage Systems |
| • |
Advancing Towards High Quality Software through Bi-Directional Traceability in Maintenance Projects
ADP |
• |
Six Sigma Enabling ITIL - A Resonating Concoction for Optimized Implementation of IT Service Desk
Birlasoft |
| • |
Using Balanced Scorecard for ITSM
Satyam Computer Services |
• |
Is Your IT Mistake Proof ?
Wipro Technologies |
| • |
Choosing the Right Techniques for Effective Quality Management in Testing
AppLabs |
• |
Service Financial Transparency - Transformation from Black Box to Glass Box
Infosys Technologies |
| • |
Challenges of Enterprise Application Integration Testing
EMC² |
• |
Choosing Right Metrics for Outsourced Testing
AppLabs |
| • |
ITSM - To Be Customer Focused
NBiz Infosol |
• |
Application License Management
Infosys Technologies |
| • |
Service Management - Tough Times Call for Different Strategies
Infosys Technologies |
• |
Automation of Data Preparation for Mainframe Application Testing
ADP |
| • |
Project Management in ERP Implementation
SAP Labs |
• |
Managing Organizational Change in Fast Track ITIL Deployments
MphasiS an EDS Company |
| • |
Resistance to Change and How to deal with It?
ADP |
• |
A Study on Lean, Six Sigma and TOC - Excellence in Service Management
ITC Infotech |
| • |
Val IT and ITIL v3 Framework
Infosys Technologies |
• |
KEDB Implementation Challenges
Wipro Technologies |
| • |
Managing Change – A Real Life Experience
Larsen & Toubro Infotech |
• |
eGovernance and IT Service Management
3i Infotech |
| • |
ITSM - The Six Sigma Way
Tech Mahindra |
• |
SME Loyalty in India
Kedia Infotech |
| • |
Managing Ad-hoc Testing Projects
Network Systems and Technologies |
• |
Telecentre Academy Movement
Gedaref Digital City (Sudan) |
| • |
End to End Measurement
Infosys Technologies |
• |
Aligning ITIL to CIO's Strategic Goals
Wipro Ltd |
| • |
Delivery Transformation Reference Model - Process Improvement Framework for Infrastructure Service
Wipro Technologies |
• |
Impact of GDCO (Telecentre networking) for Community Development
Gedaref Digital City (Sudan) |
| • |
Lean Six Sigma : A Catalyst in IT Service Management
QUALMIND GLOBAL |
• |
SOX Compliance of Change Management - How to Get it Right
Infosys Technologies |
| • |
Business Service Management
Ford Motor Company |
• |
Quality of Non-Formal IT Education
University of Delhi |
| • |
Power Levers for ITSM Transformation
Infosys Technologies |
• |
Achieving an ITIL-Compliant IT Asset and Service Management Solution
Birlasoft |
| • |
Importance of 4P's - People, Process, Product & Partner to Achieve Service Excellence
Wipro Technologies |
• |
Benchmarking the Organization Based on ITIL Implementation Maturity - Ladder Approach
Honeywell Technology Solutions |
| • |
Use of Six Sigma for Continuous Improvement in IT Service Management
Trigent Software |
• |
Use of Six Sigma for Continuous Improvement in IT Service Management
DLF Laing O'Rourke |
| • |
Implementing ITSM Solution in a Regulatory Environment for a Pharmaceutical Company
Birlasoft
|
• |
Integrating ITSM, SDLC & Project Life Cycle Framework-(A Leaner Cost Effective Way to Manage IT
EDS, an HP Company |
| • |
Raising the bar: Excellence through Service Management Governance
Infosys Technologies |
• |
PCI & ITIL: Leveraging ITIL for Faster PCI DSS Compliance
Birlasoft |
| • |
Improving the Testing Services for ITIL Driven Projects
Honeywell Technology Solutions |
• |
Service Excellence through Automation
IBM |
| • |
Software Release Management Framework for Enterprise Web Applications Hosted on a Shared Corporate IT Infrastructure
Honeywell |
• |
"What is Easy to See is Easy to Miss" - Realising Benefits of ITSM Frameworks and Best Practices Using People CMM.
IBM Global Business Services UK |
| • |
Testing Project Transition Methodology in the era of Globalization
Cognizant Technology Solutions
|
• |
ERP for IT
HCL Technologies Infrastructure |
