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Application License Management
  Shaju Lal Kurup, ITSM Consultant
  Infosys Technologies
 

Application License Management (ALM) is the process of capturing, integrating and maintaining demographic, technical and financial information about managed applications and their licenses from requisition through disposal. The process provides the means by which the Service Delivery organization manages, tracks and distributes software licenses. The objective of the process is to oversee license compliance, ensure optimum license usage, provide the customer with maximum access to software and better vendor management. This Paper outlines the best practices while managing Application Licenses and provides an insight to the various license types and a process to manage these licenses. It also outlines a phased implementation approach to be considered while implementing ALM Process.

 
Shaju is a trained ITIL® Masters and PMI® Certified PMP®. He has completed engagements at both large and small financial, insurance, software, hardware, automobile, pharmaceuticals and retail firms providing crucial consulting, design, and implementation assistance for ITIL processes.

He has developed and delivered at least 5 innovative custom courses that were instrumental in sustaining rolled-out processes training for various audience sizes. He has recently led and completed an “Application License Management” assessment and implementation for a Global Petroleum Major.


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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