Quality is dependent on people delivering it. While there can be many metrics and processes set to implement and measure quality, it is effective only if it is internalized and becomes part of the behaviour. Any change is effective only if it is sustainable, and that is why it is important to go beyond mere process changes and focus on behavioural changes that benefit in the long run.
Meet Cyprian D’Souza
This presentation will talk about how to inculcate a “quality” behavior in people and how to make it part of the culture of the organization.
Cyprian D’Souza is the Chief People Officer for the Capgemini Financial Services Global Business Unit (FS GBU) and the India Business Unit of Capgemini. In this capacity he is responsible for all policies, processes and practices related to learning & development, organization culture, recruitment, mobility, compensation, performance and career management.
Previously, Mr. D’Souza worked in Kanbay from 1993. Prior to joining Kanbay, he owned a management consulting practice, LENS Services, where he worked with the leadership of a number of Fortune 500 companies in the United States, United Kingdom, India, Hong Kong and Australia. In 1993, Mr. D’Souza merged his consulting practice with Kanbay and took on the role of leading Kanbay’s organization transformation consulting practice. Mr. D’Souza was instrumental in establishing Kanbay’s India operations in a manner it reflected the Kanbay’s unique vision and culture. His previous assignments include 14 years with the Institute of Cultural Affairs (ICA), headquartered in Brussels, where he was a Member of the Global Executive Council.
He currently serves on the Board of the Mercedes Benz Education Academy.