“It is good to have an end to journey toward; but it is the journey that matters, in the end”. CMMI®‘s high maturity framework provides one such platform for a never ending journey towards perfection. This diary is an attempt to share the humbling experiences of our first steps in this journey. The journal can be summarized as given below
1.Voice of customer/ voice of business cannot be dubbed
   (Rework associated with not starting the journey with VOC/VOB)
2.Those who copy are to remain copy cats. Copy cubs is a myth
   (Borrowing ideas of implementation can be foolish)
3.Data reveals it’s secrets to those with patience, perseverance and premonition
   (Getting to good process performance models)
4.Control your ship, winds you cannot tame
   (Identifying correct & truly controllable sub-processes)
5.Anomalies need both symptomatic treatment and curative care
   (Causal analysis to address both causes and effects)
6.Innovation in silos leads to a total disconnect with the big picture
   (Minimal criteria of selection for relevant innovations)
7.All’s well that “trends” well
   (Visibly desirable results; besides the process)

Meet Mitta Rout
Mitta Rout is a CSQA and a Trained Lead Assessor in the SEI CBA-IPI method and also trained in CMMI and as Black Belt in Six Sigma & Lean.
She has been spearhedaing organization wide process improvement culture and leading journey with Six Sigma & lean. She has helped the organization in adapting to advanced processes & technology and thus enabling a self sustained process maturity environment within the company. As a result, Capgemini - India was qualified for ISO 20000 certification and assessed at CMMi Level 5.

She has conducted tutorial in Indian SEPG conference and presented paper in SEPG conferences in Asia Pacific, Europe and QUALCON in Australia. She has also undertaken process assessment and consultancy services for companies in India, US, UK and Ireland.

Meet Rashmi Mukherjee
Rashmi Mukherjee comes with 11 years of industry experience.She has participated in several CMM/CMMI® appraisals as appraisal team member, function area representative, quality advisor etc. She is also an internal faculty for CMMI®, ITIL®, Six Sigma and QMS trainings.