The new model in the CMMI® stable, CMMI® for Services (CMMI-SVC), is starting to generate increasing interest in the process management community, especially in the IT industry.

CMMI®-SVC has been designed to provide a robust framework for organizations in the service industry (which accounts for around 80% of the world economy). Like the other CMM® based models CMMI®-SVC has been designed to help service providers to reduce cost, manage cycle times and improve the quality of the service.

In this session, Rajesh provides an overview of the model, highlighting the common elements and the new elements of the services model with respect to CMMI® DEV.  He goes on to explore the opportunities this model opens up IT companies to enhance the performance of their own services as well as the services of their customers.

He concludes the session by highlighting the key differences between CMMI® SVC and other models like ISO 20K and ITIL®.

Meet Rajesh Naik
Rajesh Naik (Founding Partner, QAI) is a pioneer in bringing the process discipline to the Indian IT industry. He has consulted and assessed/ appraised several organizations for ISO 9001, CMM®, CMMI®-Dev and People CMM®.

A popular speaker and trainer, his current interests span service industries, performance alignment and human capital management.

Rajesh is currently a SCAMPI LA for People CMM® and a SEI authorized instructor for CMMI® as well as People CMM®.

Rajesh has co-authored seven books on management, software and process, the latest book being a business novel, titled Aligning Ferret.