Lean Innovation Six Sigma Green Belt- LISS GB
(4 Days Workshop)
Six Sigma is not just an improvement methodology that uses the DMAIC- Define – Measure- Analyze- Improve – Control framework, but it also is –
A System of management to achieve lasting business leadership and top performance applied to benefit business, customers, associates and shareholders in Service, Manufacturing and BFSI sectors
A Measure to define the capability of any process
A Goal for improvement, that targets near perfection through continuous reduction of variation.
According to Michael George, author of the best seller Lean Six Sigma, “Rapid improvement requires both Lean and Six Sigma as an amalgamated approach”-
Integration with Lean and Innovation
Lean Six Sigma is a methodology that maximizes shareholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed and invested capital
The fusion of Lean and Six Sigma is required because-
Lean cannot bring a process in statistical control and
Six Sigma, alone cannot dramatically improve the process speed or reduced invested capital.
In recent times many organizations have used the cutting edge advantage of Innovation to come up with “Out of the Box” ideas that have radically improved processes.
Many organizations have been benefitted with LISS Six Sigma through –
Improving productivity of workforce by 20% for an Insurance company
Reduction of overall cost of the program by 15% for an Application Management company
Improving customer satisfaction by 10% for a Top 5 Telecom player
Customer on-boarding process cycle time reduction by 30% for an MNC bank
Reduction of errors and rework by 30%
Reduction of manufacturing lead time from 14 days to 2 days
Self assessment of current competence level can be undertaken prior to the training program.
Participants will gain knowledge about using Minitab Statistical software for analysis of data.
Completion of the training and the post assessment test will qualify the participant for 28 PMI PDUs.
Can become a certified Lean Six Sigma professional after completion of project in the respective organization.
Project guidance is provided by trainers who consult organizations for Six Sigma deployment.
Participants will gain practical deployment knowledge for Lean as well as Innovation
USPs of the QAI program-
Integration with Lean and Innovation
Improvement journey is equally applicable for Service / BFSI / BPO / IT IS / KPO/
Manufacturing / Healthcare / Pharma sectors
Faculties are consultants in leading organizations from relevant areas with over 15 years of experience.
Program is widely recognized by industry experts
Recognized by PMI for 28 PDUs
Project support by experts over a period of 6 months post training
Case studies and caselets are provided and worked upon during the program, thus giving hands on practice
A variety of articles and templates are shared
Participants are expected to complete one GB project after the training. If participants find it difficult to get a project, detailed case studies will have to be completed by the participants within a period of 4 months after the training
Course outline and contents
Module 1: Introduction
Six sigma Overview, Origin and Application
What is Six Sigma?
DMAIC approach to Six Sigma
Six sigma and Organization Structure
Module 2: Define
Voice of Customer (VOC)
Tools for preliminary VOC analysis
Project Charter and Plan
Building Goal/Problem Statement,
Selection of Team Members;
Assigning of Roles for Team Members;
Deriving Project Schedule;
Putting together the Business Case and Project Sign Off.
Six Sigma Finance – Potential savings and their link to defects; estimating potential savings; Cost Avoidance vs. Costs Reduction.
Section 6: SIPOC or COPIS or POCIS
Module 3: Lean and Innovation
What is Lean?
Why Implement Lean?
Understanding the Lean Concepts
Value Stream Mapping
Overview of TRIZ approach
Identification of Contradictions
Understanding Inventive principles
Examples for TRIZ deployment
Module 4: Measure Phase
The Need for Data
Nominal, Ordinal, Interval, Ratio
Failure Modes and Effect Analysis (FMEA) (also in Improve Phase)
Measurement System Analysis – Attribute Gage R&R
Key issues in measuring quality
Attribute Gage R&R
Random Stratified Sampling
Calculating sample size: Continuous Data
Calculating sample size: Discrete Data
Day 3 and 4
Measures of Location
Mean, Median, Mode
Measures of Variability
Range, IQR, Standard Deviation
Voice of the Process (Capability Analysis – Measure and Control Phase)
Voice of Process and Voice of Customer
Capability and Performance
What Six sigma means
Hypothesis Testing- t Test, Chi Square test, Anova.