Lean for Services : Practitioner Certificate Workshop

Objectives

LEAN is a management philosophy focusing on elimination of wastes and introducing continuous flow in the system. It is not just a toolset. Rather it is a holistic, comprehensive, enterprise-wide program designed to be integrated into the organization’s core strategy. In addition, experts in this field believe that philosophy-based Lean strategy is the most effective way to launch and sustain lean activities…

Workshop contents

  • Introduction to Lean
    • What is Lean?
    • Evolution of Lean
    • Why Implement Lean?
  • Innovator’s Essential Toolkit
    • Segmentation
    • Abstraction
    • Inversion
    • Ideality
  • Communicating Lean
  • Assessing the Lean Progress
  • Understanding the Lean Concepts
    • Eight Waste
    • 5-Whys
    • Value Stream Mapping
    • TAKT Time
    • Continuous Flow
    • Alternatives to Continuous Flow
    • Pacemaker process
    • Leveling the production mix
    • Enhancing the Lean Solution
    • Standardized Work

Managers from support functions involved in transaction processing such as HR, Training, Quality, Administration, Commercial and Finance