Lean for Services : Practitioner Certificate Workshop
Objectives
LEAN is a management philosophy focusing on elimination of wastes and introducing continuous flow in the system. It is not just a toolset. Rather it is a holistic, comprehensive, enterprise-wide program designed to be integrated into the organization’s core strategy. In addition, experts in this field believe that philosophy-based Lean strategy is the most effective way to launch and sustain lean activities…
Workshop contents
- Introduction to Lean
- What is Lean?
- Evolution of Lean
- Why Implement Lean?
- Innovator’s Essential Toolkit
- Segmentation
- Abstraction
- Inversion
- Ideality
- Communicating Lean
- Assessing the Lean Progress
- Understanding the Lean Concepts
- Eight Waste
- 5-Whys
- Value Stream Mapping
- TAKT Time
- Continuous Flow
- Alternatives to Continuous Flow
- Pacemaker process
- Leveling the production mix
- Enhancing the Lean Solution
- Standardized Work
Managers from support functions involved in transaction processing such as HR, Training, Quality, Administration, Commercial and Finance