Automation Tools have become of one of the critical enablers to ITIL® Implementation as they provide centralization of key functions, automation of core service management functions, analysis of raw data, identification of trends, and proactive ways of working.
QAI Consultants have vast experience in working with various tools and products available in the industry. Based on the IT infrastructure and the scope of IT services provided, QAI can:
- Help you design the specification for Service Management or an ESM tool.
- Help you prepare an RFP for procuring tools.
- Evaluate and recommend the best-fit and process compliant tool.
- Help integrating ITSM processes with tools and people.
Since QAI is not a tool vendor, it has the unique edge of being an independent and neutral consulting organization, having no conflict of interest.