IT Service Management

QAI ITSM Practice is a global independent Service Management specialist having undertaken transformation engagements in over 20 countries. Recognized as the premier supplier of consultancy, trainings and tools, QAI has the most extensive ITIL^® based ITSM and governance practice in the world. To date, close to 20,000 IT professionals have benefited from QAI's ITSM expertise. QAI ITSM Practice has been a world leader since its inception in 2003 - and was selected as an international expert to contribute to the ITIL^® V3 project through representation on the International Exam Panel.

Service Lines

QAI's service offerings provide different, but complementary solutions:

Consulting: Using the ITIL^® best practices approach as the basis, QAI provides end-to-end solutions - from assessments, to strategic planning to implementation, continuous improvement and beyond. Experienced consultants work hand-in-hand with customers every step of the way.

ITIL^® Training: QAI is the most prolific creator and widespread distributor of ITIL^® training. QAI is internationally accredited with APMG and ISEB. All our ITIL^®courses are registered with PMI^® for PDUs.

Online: QAI's ITSM ProfoundSetâ„¢, containing over 100 process deployment documents, can reduce implementation effort by over 60%.

Conferences: QAI conducts India's only international ITSM conference  every year.

ITSM Leadership

QAI's ITSM Practice facilitates organizations to make significant improvements in the way they manage the services, relationships, processes, people and technologies required to deliver and support IT services and products according to world class standards. Our consultants & trainers come with rich Service management experience, having worked in the role of Service Managers with large IT Organizations/Clients, before assuming the role of Consultant.

QAI's unique methodology is based on the standards and processes described in ITIL^® and ISO 20000, where ITSM processes are seamlessly integrated with people and tools so that your IT Infrastructure delivers optimum performance. QAI also has the first accredited ITIL^® trainer in India for delivering ITIL^®courses

ITIL^®Training Expertise

• Member of ITIL^® V3's international exam qualification panel
• Delivered the first ITIL^® V3 course
• Pass rates that exceed the industry average by double-digits
• QAI's ITIL^® trainers passed the very first V2-V3 Service Manager Bridging Course exam leading to the 'ITIL^® Expert' certification
• Training close to 20,000 IT professionals in ITIL^®, including employees from over 80 of the Fortune 100 companies
• Offering among the highest customer approval ratings - 99.9% recommend QAI trainings
• Promoting IT best practices internationally
• Applying High Maturity Models to assess ITIL^® processes
• Global Presence

Key Challenges

The top challenges of ITSM are to:

• Align IT services with the needs of the business and its customers
• Improve the quality of these IT services
• Reduce the costs associated with providing these services

The focus is not on IT operational processes, but on operating IT like a profit center that keeps its customers happy, constantly improves its services, and adapts to an ever-changing marketplace.

How QAI can help

Keeping the above challenges in mind, QAI focuses on the Business Perspective.
QAI not only help customers incorporate the Business Perspective into their ITIL^® implementation, but also enables every aspect of the ITSM model with efficient, automated and standardized processes.

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Write to itsm@qaiglobal.com if you have any queries.