Business Process Improvement

QAI facilitates operational excellence in the service industry and knowledge intensive organizations through the practical application of Six Sigma and associated disciplines. Our Six Sigma implementation has been designed and delivered by people who have extensive understanding of industry best practices as well as functional expertise on Six Sigma tools, techniques and project management. Our trained consultants and industry practitioners utilise and integrate various problem solving tools to create a unique, client-formulated offering through services. We also deliver focused analysis- concentrating on a specific issue for change and improvement besides organisational wide process excellence.

Service Portfolio

Leadership (Champions) Session
Deliverables
• Interactive overview to quality concepts and application of Six Sigma and related process improvement tools and methodologies to business
• Specific examples and approach to change management

Data Analytics
Deliverables
• Data mining and analysis to develop actionable improvement projects
• Clearly identified processes for flow charting and value added analysis
• Identifying specific problem statements

Root Cause Analysis
Deliverables
• Process mapping
• 7 QC tools
• Waste identification and elimination

Process and Quality Audit
Deliverables
• Audit Report - baseline of processes and all the Six sigma (and associated discipline) improvement tools
• Results of opportunity findings – improvement opportunities
• Recommendations on policies and business practices

Performance Measurement and Enhancement
Deliverables
• Determine the appropriate measures and goals for all operational areas
• Develop business process management system
• Process re-design

Enterprise wide Six Sigma Deployment
Deliverables
• Train and mentor selected resources as Six Sigma Yellow Belt (YB), Green Belt (GB) and Black Belt (BB)
• Handhold the management in selecting business critical processes and providing support in implementing Six Sigma
• Ensure long term sustenance through Train the Trainer approach

Organization Benefits

QAI's holistic approach to Problem Solving and Improvement using Innovation, Lean & Six Sigma help an organization to:

• Eliminate mistakes and defects
• Raise operational performance
• Prevent unnecessary contacts
• Enhance customers' experience
• Measure the impact of improvements
• Reduce operational costs
• Improve overall quality